Support

Support Services

Software Support

Our team is available seven days a week, allowing you to quickly obtain help by phone or email to resolve a problem or obtain information on the use of Transaxion.

Technical Support

Hardware assistance makes it possible to diagnose and resolve an equipment problem remotely (printers, optical drives, etc.). On-site assistance is also available.

Software and Technical Support
ACCEO OGC, ACCEO Omni and ACCEO Profitmaster

Please note that our Support Services are available only with a Service Plan, which is included with every licence of our Products.

Need support? Visit our Support Portal

Enjoy the convenience, speed, and efficiency of submitting your support tickets through an online platform.

Login PortalSign Up

Please bookmark this page for quick access when you’re online with a member of our software or technical support team.

Support Tools:

ACCEO OGC Management Software

Toll-free: 1 866 308-4315
Email our Support team

OGCTerm:
OGCTerm-17
OGCTerm-Win17
OGCTerm-16
OGCTerm-Win16

TeamViewer:
TeamViewerQS_en
TeamViewerQS_fr

Other online tools :
Web conférence – TurboMeeting

Documentation:
OGC January 2019 Payroll Tables
PIN pad initialization steps
ACCEO Transaxion POS quick reference guide for OGC

ACCEO Omni Management Software

Toll-free: 1 866 308-4315
Email our Support team

Online Tools:
Anzio version 17*
Itivity
Web conférence – TurboMeeting

Documentation:
ACCEO Transaxion POS quick reference guide for Omni

* License required. Valid for a single installation.
ACCEO Profitmaster Management Software

Toll-free: 1 866 308-4315
Email our Support team

Online Tools:
PMC-Anzio17.2
PMC-Itivity-Manager

Documentation:
ACCEO Transaxion POS Quick Reference Guide for Profitmaster

ACCEO Transaxion Point of Sale

Toll-free: 1 866 308-4315
Email our Support team

Online Tools:
Barcode scanner programming guide

Service contract renewal

Access the portal

1-866-308-4315

Monday – Friday
7 a.m. to 10 p.m. EST
Saturday – Sunday
7 a.m. to 6 p.m. EST

1-866-308-4315

Monday – Friday
7 a.m. to 10 p.m. EST
Saturday – Sunday
7 a.m. to 6 p.m. EST

1-866-308-4315

Monday – Friday
7 a.m. to 10 p.m. EST
Saturday – Sunday
7 a.m. to 6 p.m. EST

1-866-308-4315

Monday – Friday
7 a.m. to 10 p.m. CST
Saturday – Sunday
7 a.m. to 6 p.m. CST

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